Microsoft Teams Phone: Can it replace your traditional PBX?
Microsoft Teams Phone enables calls to landlines and mobile numbers directly from Teams. Learn when it is worth the investment, what you need, and how the migration from a traditional PBX works.
Microsoft Teams telephony (Teams Phone) allows employees to make and receive calls to standard phone numbers directly from Teams — on their computer, smartphone, or desk phone. For many companies, this is an opportunity to retire their legacy PBX system and unify their communications.
TL;DR — Key Takeaways
- Teams Phone replaces traditional PBX with a cloud-based solution.
- Existing phone numbers can usually be ported over.
- You need a Teams Phone license and a connection to a carrier.
- Ideal for hybrid teams and multi-location businesses.
Benefits and Limitations
| Benefits | Limitations |
|---|---|
| Single app for chat, meetings, and calls | Dependent on internet connectivity |
| Work from anywhere with the same number | Additional licensing costs |
| Auto-attendants and call queues | Specific PBX features may require add-ons |
| Zero hardware maintenance | Requires quality network configuration (QoS) |
What You Need
- A Teams Phone license (standalone or bundled).
- Connection to the PSTN via a carrier (Operator Connect or Direct Routing).
- Porting of existing phone numbers.
- Headsets or Teams-certified desk phones.
- A stable network with proper traffic prioritization.
How the Transition Works
First, we inventory existing numbers, auto-attendants, and call groups. Then, we set up the Teams environment, test with a pilot group, and port the numbers at a scheduled time — usually without any downtime in availability.
Microsoft Teams for ProductivityHow to utilize Teams to its full potential.Frequently Asked Questions
- Can we keep our existing numbers?
- In most cases, yes. Numbers are ported to the provider connected with Teams.
- Does it work on mobile phones?
- Yes, via the Teams app using your business number.
- What happens during an internet outage?
- Calls can be automatically redirected to mobile numbers.
Sorodne objave
Microsoft 365 Backups: Why Microsoft Is Not Your Backup Solution
The Shared Responsibility Model means your data is your concern. Here is what that means in practice.
Cloud & Microsoft 365Varnostne kopije Microsoft 365: zakaj Microsoft ni vaš backup
Model deljene odgovornosti pomeni, da so vaši podatki vaša skrb. Kaj to pomeni v praksi.
Cloud & Microsoft 365Microsoft 365 Backup: Warum Microsoft nicht Ihr Backup ist
Das Modell der geteilten Verantwortung bedeutet, dass Ihre Daten in Ihrer Verantwortung liegen. Was das in der Praxis bedeutet.