Remote help when you need it
We are available to contractual customers via TeamViewer and similar tools. Part of the IT support and maintenance service — we solve many requests in a few minutes, without waiting for a visit.
Most everyday IT problems can be solved remotely — mail, access, application problems, a printer that won't cooperate. At VitalIT, we establish a single point of application for contract customers, remote access and a clear way of communication, so that help is fast and reliable.
Problem
Without organized remote assistance, every claim means phone calls, waiting, informal arrangements, and often a physical visit for things that could be resolved in five minutes. The result: lost time for users and higher support costs.
How VitalIT helps
We establish a standardized method of remote access for contractual customers — most often with TeamViewer or an equivalent tool. We define how the user submits a request, what the response time is and how communication takes place. That way, you know what to expect and the claim doesn't fall 'between the chairs'.
What's included
- Remote access via TeamViewer or an equivalent tool
- Single point for reporting claims (e-mail, telephone, form)
- Agreed response time and assistance working hours
- Help users with mail, office tools and access
- Troubleshooting devices, printers, and peripherals
- Minor interventions on servers and workstations
- Record of work done and monthly report
- Notice of Claims Requiring Physical Visitation
The collaborative process
- 1
Filing a claim
The user reports the problem through the agreed channel.
- 2
First response
The engineer takes over the claim and connects remotely if necessary.
- 3
Rescue
Let's fix the problem remotely or prepare a proposal for next steps.
- 4
Confirmation with user
We confirm with the user that the problem no longer exists.
- 5
Record in the report
The claim is documented and included in the monthly report.
Business benefits
Quick fix
Most claims are resolved in minutes, not hours.
Fewer interruptions
Users continue work faster, without waiting for a physical visit.
Lower costs
No unnecessary kilometers and time losses on both sides.
Traceability
Every request is logged — you can see how much time is spent on what.
How much does it cost
We don't have a fixed price list because environments vary greatly between companies. We formulate the price according to the scope of the work and the state of the environment — after the initial inspection, you receive a clear offer with detailed items, without hidden costs.
- Number of users, workstations and servers
- Scope of service — one-time project or monthly cooperation
- State of the environment upon acceptance (documentation, age of equipment, risks)
- Agreed responsiveness and support working hours
- Number of sites and need for field visits
Frequently asked questions
What tools do you use for remote access?
Most often TeamViewer. By agreement, we can also use other tools that you already use in the company, as long as they meet the security requirements.
Does remote assistance only apply to contract customers?
Yes. The service is part of monthly IT support. For one-off interventions, we agree on a project basis.
What if the problem cannot be solved remotely?
If the claim requires physical intervention (hardware failure, cable, local configuration), we arrange a visit at the agreed time and clearly inform you about it.