IT support and maintenance for businesses
Portal podra.vitalit.si, remote assistance via TeamViewer, managing users and accesses, maintenance of workstations, servers and daily IT problems.
The best IT support is the one you notice the least. Requests are accepted via the portal podra.vitalit.si, problems are often solved remotely via TeamViewer, we manage access and take care of regular system maintenance. We agree the scope of support, responsiveness and way of working individually according to the needs of the company.
Briefly
- External IT department for companies in Ljubljana and throughout Slovenia.
- Single point for filing claims and agreed response time.
- Most claims are resolved remotely, without waiting for a visit.
- The monthly report shows what has been done and what we recommend going forward.
Problem
When there is no one in the company to systematically take care of IT, small problems accumulate. Post office that occasionally cancels. Access that remains active even after the employee leaves. A printer that everyone 'somehow' knows how to turn on. A backup that no one checks. Over time, this leads to unexpected downtime, security holes, and poor user experience.
How VitalIT helps
We agree on a realistic scope of work with you, set up a single point for reporting claims and establish regular maintenance. We solve the most common problems (mail, access, passwords, printers, M365) remotely in a few minutes. In parallel, we are gradually regulating the environment so that there are no similar problems in the future.
What's included
- Acceptance of requests via podpora.vitalit.si, by e-mail or by phone
- Remote assistance via TeamViewer and similar tools
- Help users: email, Outlook, M365, file sharing
- Printers, Scanners, Peripherals — Setup and Problems
- Editing users, passwords, MFA and access rights
- Workstation maintenance: updates, cleaning, installations
- Server maintenance: updates, logs, capacities
- Review of backups and recommendations where this is part of the agreement
- Coordination with external providers (ISP, ERP, telephony)
- Monthly report with work done and recommendations (by agreement)
The collaborative process
- 1
Status overview
We review the IT environment, existing contracts and the actual needs of the company.
- 2
Suggested solutions
We suggest the scope of work, the method of communication and the responsiveness that suits your business.
- 3
Environment Implementation and Adoption
We organize the documentation, accesses, support portal and basic processes.
- 4
Documentation
Every major change is recorded so that the environment is traceable and understandable.
- 5
Continued Maintenance
We accept requests, maintain systems and prepare a monthly report where agreed.
Typical work examples
- 01For a user who cannot access M365, we fix the password, MFA device and check the rights in a few minutes.
- 02When a new employee arrives, we arrange the account, M365 license, rights, e-mail, folder access and workstation setup.
- 03Upon employee departure, closing all accounts, taking over data, redirecting mail and removing from all systems — documented.
- 04Printer problems solved via remote connection (drivers, permissions, network configuration), without visiting the site.
- 05Monthly review: server and workstation updates, backup review, cleanup of inactive accounts, recommendations for next month.
What you get
- Access to podra.vitalit.si (for contracted parties)
- Edited list of users, devices and licenses
- Log of completed claims and interventions
- Monthly report with recommendations (where agreed)
- Updated documentation with each major change
Related subtopics
Business benefits
Predictable monthly framework
Clear scope of work and method of reporting agreed in advance.
Less downtime
Regular maintenance prevents most problems before they affect operations.
One point of contact
Your people always know who to call — no matter what the problem.
Long-term review
Monthly reports give a realistic insight into the state of the IT environment and costs.
How much does it cost
We don't have a fixed price list because environments vary greatly between companies. We formulate the price according to the scope of the work and the state of the environment — after the initial inspection, you receive a clear offer with detailed items, without hidden costs.
- Number of users, workstations and servers
- Scope of service — one-time project or monthly cooperation
- State of the environment upon acceptance (documentation, age of equipment, risks)
- Agreed responsiveness and support working hours
- Number of sites and need for field visits
Frequently asked questions
How do we report a problem?
Contract parties use the support portal podra.vitalit.si. By agreement, we also accept requests by e-mail or phone.
Do you offer remote assistance?
Yes. Most everyday problems are solved via TeamViewer or similar tools — without waiting for an on-site visit.
Is support available to all companies?
We agree with each company whether cooperation makes sense — based on team size, existing infrastructure and expectations. After an initial review, we propose the scope of cooperation.
How is the amount of monthly support determined?
The scope of work, method of communication and responsiveness are written down in the contract. We do not make general 24/7 or SLA promises that we cannot fulfill — everything is tied to a specific agreement.
Are you replacing an existing IT employee?
We can act as a sole IT partner or as a complement to your internal team — e.g. for specific areas (M365, network, security) or as a backup.