Incident response

Incident response is a plan that defines who does what when a breach, infection, or data loss occurs. Without it, the most time and evidence are lost in the first few hours.

The process typically has five steps: detection, containment, eradication, recovery, and post-incident analysis.

For companies under NIS2 and for insurance providers, a documented and tested response procedure is a requirement, not a recommendation.

Practical examples

Upon infection of a single laptop, the team immediately isolates the device, checks login logs, resets the affected user's credentials, and restores normal operation within two hours.

Business relevance

Response speed directly determines the extent of damage. The difference between isolation in 20 minutes and 6 hours is often the difference between one device and the entire network.

Common mistakes

The most common mistakes are the absence of a contact list, shutting down the device instead of isolation (loss of evidence), and the lack of exercises to verify the procedure.

How VitalIT helps

At VitalIT, we implement and maintain security solutions for small and medium-sized enterprises from firewalls and endpoint protection to event monitoring and incident response. Learn more on the cybersecurity page.